Frequently Asked Questions

HOW DO I PRONOUNCE ALYSHA OF ALYSHAALEX?
AH-LEE-SHA

IS ALYSHAALEX ALL CAPS, ALL ONE WORD?
YES!

what is the currency on the website?
all prices are in canadian dollars.

ARE THE GEMSTONES YOU USE GENUINE?
YES! ALL GEMSTONES THAT ARE USED IN ALYSHAALEX JEWELLERY ARE GENUINE. PLEASE NOTE THAT THERE MAY BE SOME SLIGHT VARIATIONS IN COLOUR, CUT, SIZE AND SHAPE. NO TWO GEMSTONES ARE IDENTICAL. INCLUSIONS may BE SEEN IN NATURAL GEMSTONES AND are considered PART OF THEIR BEAUTY. 

IS THE FULL ALYSHAALEX COLLECTION AVAILABLE ONLINE? 
UNFORTUNATELY NOT. THE ALYSHAALEX LINE IS CONSTANTLY EXPANDING. PLEASE CHECK BACK OFTEN, VISIT OUR INSTAGRAM @ALYSHAALEX, OR VISIT OUR STUDIO/SHOWROOM/SHOPPE, RAWspace.

WHEN WILL I RECEIVE MY ORDER?
PLEASE READ THE ITEM DESCRIPTION - SOME ITEMS ARE READY TO SHIP.

ALL ALYSHAALEX JEWELLERY IS CUSTOM MADE TO ORDER IN OUR STUDIO IN TORONTO, CANADA. AS SUCH, PLEASE ALLOW 2-4 WEEKS FOR PRODUCTION AND ADDITIONAL TIME FOR SHIPPING. THERE MAY BE SOME EXCEPTIONS. WE WILL NOTIFY YOU AS SOON AS POSSIBLE IF THERE ARE ANY DELAYS. If you need something by a specific date, please Email us BEFORE PURCHASE AT ORDERS@ALYSHAALEX.CA, AND We will Do our best to accommodate your request. it may be possible to 'rush' your order for an additional CHARGE.

PLEASE Keep in mind THAT DUE TO COVID-19, ALL SHIPPING CARRIERS ARE experiencing delays. AS WE CANNOT GUARANTEE DELIVERY TIMES, We HIGHLY recommend placing any time sensitive orders, well IN ADVANCE!

DO YOU SHIP OUTSIDE CANADA?
YES! HOWEVER, IMPORT DUTIES AND CUSTOMS MAY BE CHARGED ACCORDING TO THE REQUIREMENTS OF YOUR COUNTRY. THESE CHARGES ARE ADDITIONAL, AND OUT OF OUR CONTROL, AS CUSTOM POLICIES VARY FROM COUNTRY TO COUNTRY. THESE ADDITIONAL CHARGES MUST BE PAID BY THE RECIPIENT. IF YOU HAVE ANY QUESTIONS RELATING TO CUSTOM CHARGES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

CAN I PICK UP MY ORDER?
WE OFFER CONTACTLESS PICK-UP FROM OUR STUDIO/SHOWROOM/SHOPPE IN TORONTO, BY APPOINTMENT (AT CHECKOUT, CHOOSE THE PICK-UP OPTION). WE WILL EMAIL YOU ONCE YOUR ORDER HAS BEEN FILLED, AND IS READY TO PICK UP. Please WAIT until you have received a confirmation! WHEN YOU ARRIVE, PARK in THE DESIGNATED ‘ALYSHAALEX’ or ‘RAWspace’ SPOT. WE’LL HAVE YOUR ORDER READY FOR YOU INSIDE THE SHOPPE. MASKS ARE REQUIRED. PLEASE HAVE YOUR ORDER NUMBER READY.

CAN YOU SHIP TO A P.O. BOX?
UNFORTUNATELY, WE CANNOT SHIP TO A P.O. BOX AT THIS TIME.

WHAT IS YOUR PRIVACY POLICY?
PLEASE REVIEW THE ALYSHAALEX PRIVACY POLICY HERE.